Utilization & Capacity
Understand how booked hours, available hours, opening hours, time off, and closures roll up into utilization.
Utilization answers: How busy are we?
In Insight, utilization is calculated as booked time vs available time for the selected period.
Key Definitions
- Booked time: time covered by bookings (excluding canceled/deleted bookings).
- Opening hours: your organization’s weekly schedule, expanded across the selected period.
- Available time: opening hours minus closures and time off.
- Utilization %: booked time ÷ available time.
What Reduces Availability
Availability decreases when:
- A location is closed (location closures)
- A member has time off (vacation/sick/etc.)
Why Utilization Changes Between Periods
Even with the same weekly schedule, utilization can change because:
- Months have different numbers of days
- Closures/time off vary week to week
- You may have filtered to different users/locations
Location Assignments Matter
When you filter by a location, capacity-based metrics depend on which members are assigned to that location.
If no members are assigned, Insight has no capacity to count—so availability can show as 0.