Troubleshooting & FAQ

I Haven’t Set Up A Business Account Yet

Start with Don’t Have A Business Account Yet?. You need an approved business payment integration; a personal Vipps or MobilePay account cannot be connected to TatTool.

I Cannot Find My API Keys

In the Vipps MobilePay portal, check that you selected the right business and Production sales unit. If For developers is missing, ask your business account administrator for Developer access. If the keys are unavailable, check whether your application has been approved.

Follow Find Your Connection Details to copy the four values TatTool needs.

My Account Shows Setup Incomplete

1. Open Extensions → Vipps MobilePay → Accounts.
2. Click the account name to read the setup message.
3. Open the account’s three-dot menu and choose Check setup.
4. If the message says the connection details are wrong, check the values in the provider portal and use Update credentials to replace them.

You do not need to add the account again. If setup still fails, contact TatTool support with the account name and error message. Do not include secret keys in messages or screenshots.

Please contact us, your partner TatTool, and we will help as soon as possible. We will contact Vipps MobilePay if needed, so you should not contact Vipps MobilePay directly.

TatTool support

• Partner: Bilfi ApS (TatTool), CVR 41643838
• Registered address: Vindingvej 34, 7100 Vejle, Denmark. No walk-in support.
• Website: tattool.io
• Support: tattool.io/contact/support and info@tattool.io by email. No phone support.

Online Payments Are Not Available On A Booking

Ask an owner or admin to open Extensions → Vipps MobilePay → Accounts and confirm an account shows Ready. The extension must be active and the account must not be archived.

When creating the payment request, check that its currency matches the receiving account.

The Client Approved Payment, But TatTool Is Still Checking

Ask the client to keep the payment page open and use Check again when available. They should not pay again while TatTool is checking the result.

In TatTool, open the booking’s Payments tab and check for the completed payment. Follow Check Whether The Client Has Paid for support details if the result remains unclear.

A Client Cannot Use An Old Link

Open the booking’s Payments tab and check the request. It may already be paid, canceled, or expired. An archived receiving account also prevents a new payment from starting.

If you still need to collect the money, check that the original payment did not complete, then create a new request. Refunding a payment does not make its original link payable again.

A Refund Is Pending Or Failed

Open the booking’s Payments tab and look beside the original payment for the pending refund or failure message. Follow Check A Pending Or Failed Refund before trying again.

Do I Need Stripe As Well?

No. Vipps MobilePay works independently. If both are connected, choose the receiving account you want to use when creating each request.

Can I Have Different Accounts For Different Locations?

Yes. Add each account separately and give it a name your team will recognize. See Managing Accounts.