Refunds
Register refunds so revenue is corrected, with clear audit and verification.
Refunds are used to register money that should no longer count as revenue.
TatTool tracks the financial effect for reporting and audit purposes. TatTool does not move money or execute refunds in Stripe.
Key concept
Refunds are explicit corrections. Instead of editing the past, you register a new record that reverses money.
What A Refund Is In TatTool
A refund is a negative-value record created from an existing payment.
- Refunds can be partial
- Refunds follow the same recorded/verified workflow as payments (online refunds can be auto-verified)
Refunds keep your payment history intact: instead of “editing the past”, you register an explicit correction.
Stripe Refunds Vs TatTool Refunds
If a payment was made via Stripe:
- Issue the refund in Stripe yourself
- TatTool will automatically record the refund so reporting and audit trails stay correct
If a payment was offline (cash/terminal/transfer), you only need the TatTool refund record — the “real refund” happens in your real-world process.
Where to create an offline refund in TatTool:
- Open the booking
- Go to the Payments tab
- Find the offline payment
- Click Refund and enter the refund amount and refund date
Why revenue can look “too high”
If a refund is recorded but not verified yet, revenue stays higher until the refund is verified.
Best Practices
If money should not be kept:
- Register the refund first
- Then cancel or delete the booking if needed
This keeps financial reporting accurate and avoids "why is revenue still counted?" confusion.
How Refunds Affect Reporting
Revenue in TatTool is based on verified payments minus verified refunds.
If a refund is recorded but not verified yet, you may temporarily see revenue “too high” until the refund is verified.