Actions & Messages
Choose what a flow does: internal notifications, webhooks, and extension actions like email or SMS.
Actions define what a flow actually does.
Built-In Actions
Notification
Sends internal notifications inside TatTool.
- Used for staff/admin communication
- Good for “new booking created” alerts or internal reminders
Webhook
Sends structured data to an external system.
- Useful for integrations and custom automation
- Typical use cases: syncing events, triggering external workflows, notifying other systems
Extension Actions (Email / SMS)
These actions are available only if the relevant extensions are enabled:
- Resend Email – sends emails
- Twilio SMS – sends SMS messages
See:
Recipients need contact details
Email and SMS actions require that the recipient has an email address or phone number available (for example the client or participant).
Recipients
Recipients may include:
- Client
- Participant (artist)
- Organizer
- Admins
Which recipients are available depends on the trigger type and the action.
Message Variables
Message-based actions support variables using double curly brackets.
Example:
Hello {{client_name}}
Variables are replaced with real values when the message is sent. Available variables depend on the trigger type (booking, payment, consent form, etc.).
Use the variable picker
When editing a message/subject, use the variable picker in the flow editor to see what’s available for the selected trigger.