Troubleshooting
Fix common Twilio SMS issues like missing phone numbers, formatting errors, and configuration problems.
Use this page when SMS doesn’t send, or a Twilio SMS flow node shows an error in the flow logs.
Where to check errors
Open the related booking/consultation → Flow Logs to see the exact error message for the Twilio node.
Quick Checks (Most Common)
- Is Twilio installed and active? Extensions → Twilio SMS
- Is Twilio configured? Twilio SMS → Settings
- Phone number (E.164)
- Account SID
- Auth token
- Does the recipient have a phone number? (client/artist profile)
- Is your webhook callback URL public + HTTPS?
- Twilio delivery callbacks use
YOUR_PUBLIC_API_URL/webhook/twilio/<organizationId>/status - Base URL is resolved from
TWILIO_WEBHOOK_BASE_URL,WEBHOOK_BASE_URL,RESEND_WEBHOOK_BASE_URL, orNEXT_PUBLIC_API_URL
- Twilio delivery callbacks use
- Webhook status in settings
- Extensions → Twilio SMS → Settings → Webhook
- If it says Needs Repair, click Repair Webhook